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Noticeboard

Practice Closure

We will be closing our practice for the afternoon on Wednesday 24th October at 12:30. For anything urgent please contact NHS 24. We will re-open Thursday 25th October 8am

The Adult Flu Clinic will be on Wednesday 31stOctober. If eligible please pop in or call the surgery to make your appointment.

Cancelling your Appointment - If you are unable to attend an appointment, please let us know.

By giving us as much notice as possible you are helping us to make sure that someone else is given your slot.

You can now request repeat prescriptions online using PATIENT ACCESS - to register contact Reception. Please note requests submitted over the weekend will not be processed until the next working day.

Change of personal details

Please inform the reception staff if you change your personal details such as name, address, telephone number or email address, so that your records are kept up to date.

Do you have a muscle or joint problem? Is it interfering with your life or work? For advice and self care information you can visit www.nhsinform.co.uk/msk or phone 0800 917 9390

 

pad_and_penSuggestions & Complaints

We try to provide an efficient and caring service to our Patients. If you feel you have a complaint about the service we give or about a member of our Staff please speak to the Practice Manager, as soon as possible. You may address your concerns to the Practice Manager in writing or make an appointment to discuss them in person. All complaints will be treated in the strictest of confidence.

We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days. We will endeavour to offer you an explanation and apology, if appropriate, or a meeting with those involved. We aim to investigate what happened and why to ensure it does not happen again.

If you feel you cannot raise your complaint with us you have the right to approach the Health Board directly. If you are not happy with the response to a complaint you can seek advice from the Scottish Public Services Ombudsman (telephone 08700 115 378).

 
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